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Lost or Stolen Cards
To report a lost or stolen Wave Visa credit card or Wave debit MasterCard, please follow these steps:
Notify us immediately, orally or in writing at 480 Greenwich Avenue, Warwick, RI 02886 or telephone 1-800-449-7728 seven (7) days a week twenty-four (24) hours a day, of the loss, theft, or unauthorized use of your Credit Card. You may be liable for unauthorized use of your Credit Card. You will not be liable for unauthorized use that occurs after you notify us of the loss, theft, or possible unauthorized use. You will have no liability for unauthorized purchases made with your Credit Card, unless you are grossly negligent in the handling of your card. In any case your liability will not exceed $500.
Lost or Stolen Visa Card please call 1-800-449-7728
Visa Card Activation please call 1-800-631-3197
Visa Card Pin Changes please call 1-888-886-0083
Visa Card Customer Support please call 1-866-820-3717
Report Visa Card Fraud please call 1-888-918-7313
For out of country call collect 1-727-299-2449
You have to take the same precautions as you would with a credit or ATM card – think of any plastic card as cash! Call us immediately at (800) 472-3272 if your card is missing. If you exercise reasonable care, you have not reported two or more incidents of unauthorized use within the preceding 12 months and your account is in good standing, your liability is $0.
As a safety precaution you should change your password (PIN) approximately every 60 days.
New Card Activation and PIN Changes (800) 992-3808